“I am quite happy with the help you have given me for applying for my state pension. Joy brought in a state pension letter in without having any idea how to go about applying for it. Bernice helped her to access the right people to proceed with her state pension. This was completed with Joy over the phone. As a result of this help, her application as been completed and a copy will be sent to her to sign and she will receive pension from October 2015 as a result of this.”